Shipping policy
At Collagen Bar NYC, we strive to deliver your orders promptly and reliably. Please read our shipping policy carefully to understand the shipping procedures, costs, and delivery timeframes.
Shipping Carriers
We ship our products via USPS and UPS, depending on the delivery location and service availability.
Shipping Fees
- A flat shipping fee of $15 applies to orders weighing up to 50 pounds.
- For orders exceeding 50 pounds, the shipping fee will be calculated based on the additional weight, starting with a minimum of $15. The exact fee for heavier orders will be determined at checkout.
Shipping Address
All orders are shipped from our address:
132 E. 22nd Street, P1
New York, NY 10010
Processing Time
All orders will be processed within a minimum of 3 business days. Processing times may extend up to 14 business days during peak periods or due to unforeseen circumstances.
Delivery Time
Delivery times depend on various factors, including the shipping carrier and destination. Estimated delivery times are as follows:
- Minimum: 3 business days
- Maximum: 14 business days
Please note that delivery times are estimates and may be extended due to unforeseen conditions, weekends, holidays, or other delays beyond our control.
Additional Information
- All days mentioned are business days and do not include weekends or public holidays.
- We will provide tracking information once your order has shipped.
Please note:
We are not responsible for delays caused by the shipping carriers, and we cannot guarantee exact delivery dates. However, we will do our best to keep you informed about your order status.
If you have any questions about shipping or need assistance, please contact us at hello@collagenbar.nyc or (917) 512-9880.